Terms & Conditions

The term ‘The Merchant’ refers to merchant and the owner and operator of the website. The term ‘you’ refers to the user or viewer of the website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, together with our copyright notice and privacy policy.

The use of this website is subject to the following terms of use:

The content of this website is for your general information and use only. It is subject to change from time to time without notice.

Every effort is made to keep the website up and running smoothly. However, The Merchant takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to reasons of any kind.

We do not provide any warranty or guarantee as to the accuracy, timeliness, reliability, performance, completeness or suitability of the information and materials found or offered in this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent as permitted by law.

Your use of any information or materials in this website is entirely at your own risk, for which we shall not be liable. It shall be your sole responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains materials which are owned by or licensed to us. These materials include, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms an integral part of these terms and conditions.

The Merchant and other parties own the trademarks, logos and service marks displayed on this website. These shall not be used without the written permission of The Merchant or the party owning these. Materials on this site are protected by copyright. No part of these materials may be modified, reproduced, stored in a retrieval system, transmitted, copied, distributed or used in any other way for commercial or public purposes without The Merchant’s prior written consent.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to third party websites. These links are provided solely for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document for commercial use, without The Merchant’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Hong Kong Special Administrative Region of The People’s Republic of China.

The Merchant reserves the rights to change the terms and conditions as contained herein from time to time without prior notice.

In case of any inconsistency or conflict between the English and versions of other languages, the English version shall prevail.

Privacy Policy

Cypress Bio-tech Company Limited, a wholly owned subsidiary of www.cypress-biotech.com (collectively "we", or "Company" ) respects the privacy rights of visitors to the Company’s website and of individuals who participate in, access or sign up to any of the Company's services, activities or online content (collectively referred to as "Services"). We endeavor to ensure that all our collection, transmission, storage and usage of personal data shall be carried out in compliance with the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong Kong Special Administrative Region ("PDPO").
The term "personal data" shall have the meaning ascribed to it by PDPO.

You need not supply any personal data in order to access the Company’s website. When you participate in, access or sign up to any of the Services, personal data is collected from you to enable us to provide you with the Services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the Services to you. By submitting your personal data you consent to the use of that data as set out in this Privacy Policy Statement.

Personal data collected from you may be used by the Company for:

• identifying you and any accounts you hold with us
• enabling the provision of the Services to you
• conducting identity verification and/or credit checks
• processing of payment instructions or collection of amounts outstanding from you in relation to the provision of the Services
• order processing, billing and fulfilment
• direct marketing of the Services
• direct marketing of the products and services of the Company’s business partners
• designing services for you
• conducting research, statistical analysis and behavioral analysis
• conducting program viewership survey and analysis
• customer profiling and analysing your purchasing preferences
• customising the Company’s website and its content to your particular preferences
• provisioning of customer services
• handling your complaints and account enquiries
• fraud prevention and detection
• auditing
• making such disclosures as required by applicable laws, rules and regulations
• any other purposes directly related to the purpose for which the personal data were originally collected

Types of personal data collected by the Company may include:

1. Your personal information and contact information such as your name, gender, date of birth, identity card number, telephone number, social media contact, email address, residential address, mailing address, and billing address;
2. Your business information such as company name and business title;
3. Your account details, including first and last 4 digits of credit card account numbers, or user accounts;
4. Your household income range, and personal interest; and
5. IP address, real-time geographic location data, browser settings, browsing records, and/or other Internet log information of your computer or mobile device.

The Company does not trade your personal information and contact information for gain without your written consent. All personal data collected and held by the Company will be kept confidential, but where disclosure is necessary for the Company to comply with any statutory obligations or requirements, or for the Company to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties (whether within or outside Hong Kong):

• Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organisations;
• Company’s associated companies, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sale and marketing, administration or provision of the Services;
• Any other person under a duty of confidentiality to the Company including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and Banks, financial institutions, credit card issuing companies or debt collection agencies.
• Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.
• All reasonable efforts are made to ensure that any personal data held by the Company is stored in a secure and safe place.
• All personal data which we collect is kept confidential to the best of our ability. You will appreciate however, that we cannot guarantee the security of transmission.

If necessary, the Company may transfer the personal data to places outside the Hong Kong Special Administrative Region for carrying out the purposes, or the directly related purposes, for which the personal data were collected. All the transfer of those personal data will be carried out in compliance with the requirements of the PDPO.

Unless there is a mandatory legal requirement for us to keep your personal data for a specified period, we will only retain your personal data for as long as is necessary to fulfill the purpose for which the personal data were originally collected.

The Company intends to use the personal data collected from you in direct marketing and the Company requires your consent for that purpose. Your name, telephone number, email address, contact address, social media contact, products and service portfolio information, transaction pattern and behavior, browsing records, content viewing habits, and personal interest held by the Company may be used by the Company in direct marketing of the Services and the following classes of products or services offered by the Company’s business partners or the registered merchants of Pinkicon, including mother and baby, beauty and health, electronics, fashion, food and beverage, household, lifestyle, sports, telecommunications, media and entertainment, which may be of interest to you.
We may contact you by mail, telephone, social media, SMS, text/picture/video message, fax, email. If you prefer not to receive any direct marketing communications from us, you can opt out at any time by updating your preferences through your registered account or a unsubscribe link provided. Upon receipt of your request, we shall cease to so use your personal data without charge to you.

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:

• recognise you whenever you visit this website
• obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet
• keep track of the items stored in your shopping basket and take you through the checkout process
• carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests
• target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalised to your interests
• make your online experience more efficient and enjoyable
• enable tighter security

The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identity you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services.
If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our website.

This Privacy Policy Statement only applies to the Company’s website. Our website may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, you leave our website and the Company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.

Refund & Return Policy

For any missing / wrong / defective items of your order, you may report the product issues via WhatsApp: 6996 0755 within 7 days after receipt.

Means of Delivery

Any delivery from our website is unified using local express service, customers can select one of the following:

Deliver to Hong Kong residential/ business address

Pick up at any SF store

Shipping Fee

Free shipping for any single transaction over HK$200 at CYPRESS BIO-TECH Online Store

If the order is less than HK$200, the shipping fee will be charged HK$40 per order

Delivery Terms and Condition

• After the order and payment is confirmed, you will receive email notification
• The product will be shipped within 7 working days after the order is confirmed with successful payment
• In case of bad weather, delivery schedule will be delayed
• After the order is shipped, you will receive the shipping number via email to check the delivery status from the official website of SF Express
• Once the order is confirmed, no information including delivery address should be changed. Please contact us if you seek assistance
• CYPRESS BIO-TECH shall not responsible for any delay rescheduling, loss and damage of the delivery due to actual conditions such as traffic, area, weather and other force majeure factors.
• In case of any dispute, CYPRESS BIO-TECH reserves the right of final decision